1. General information

This website is operated by Novix, a brand of DECOSAM srl – Via Fornace 9/B, 24050 Mornico al Serio (BG) – P.IVA (VAT no.) 02478060169 – Reg. Impresa (business register) BG-292591. By accessing the site or placing an order, the user fully accepts these Terms and Conditions.

Novix reserves the right to update, modify or replace these terms without prior notice.

2. Subject of the service

Novix offers online sales of products for the home, bathroom, outdoor, clothing and other categories.

Product information and images may be subject to changes or updates.

3. Registration and user account

Users can make purchases with or without registering.

If you have an account, you are responsible for the accuracy of the data you enter.

4. Products and availability

Novix undertakes to present products as accurately as possible.

Product availability may change without notice.

5. Prices

Prices shown on the site may be changed at any time without notice.

Any additional costs will be shown before the final confirmation of the order.

6. Purchase procedure

To place an order, the user must select the desired products and complete checkout.

Novix reserves the right to accept or refuse an order in the cases provided for.

7. Payments

Payments are made using the methods available on the site.

Novix may suspend or cancel orders in the event of anomalies or errors.

8. Shipping and delivery

Delivery times may vary depending on the destination and availability.

Novix is not responsible for delays caused by carriers or force majeure.

9. Returns and refunds

Return requests must comply with the conditions shown on the site.

Novix will check the returned product before any refund.

10. Use of the site

Users agree to use the site properly and in compliance with the law.

It is forbidden to compromise the security or operation of the platform.

11. Intellectual property

All content on the site belongs to Novix or its respective owners.

Unauthorised reproduction of the site’s content is prohibited.

12. Limitation of liability

Novix does not guarantee that the site will always be available or error-free.

To the extent permitted by law, Novix will not be liable for indirect damages arising from use of the site.

13. Protection of personal data

Personal data is processed as described in the Privacy Policy.

14. Applicable law

These Terms are governed by the applicable law.

Any disputes will be handled by the competent courts.

15. Contact

For any information, users can contact Novix through the contact page.